FAQ
Do you have a warranty?
We've got you covered by our warranty. This implies that we will take care of your merchandise for a year from the date of purchase in the event that the jewelry's craftsmanship or material is damaged.
We collaborate with leading manufacturers to provide long-lasting, handcrafted products that are obtained ethically. The one-year coverage is because we are confident in the caliber of our offering. This also implies that mishandled usage or storage of your goods, regular wear-and-tear scratches (such as a bent ring or broken chain), and modifications made to your product by someone other than MKY are not covered by the warranty.
- You will get a replacement of the same item or, in the event that it is not available, a store credit equal to the purchase price if your warranty request is accepted. There won't be any refunds for warranty claims.
- We need any defective piece submitted back to us for examination and quality auditing so that we can keep getting better.
- Products acquired from third-party vendors (not via MKY.com, MKY storefronts, or MKY pop-ups) are not covered by MKY's warranty. Please get in touch with the retailer of the goods.
- Any potential for replacement is eliminated from products repaired by outside jewelers (should a flaw develop owing to their work). This covers any kind of repair work, including resizing.
What is the return policy?
An item purchased cannot be returned or refunded unless the piece is damaged or discolored.
- After 7 days it will be solely the company’s decision to fulfill your request or not. MKY holds the authority to reject any exchange claim if not met with company policy as mentioned in the above paragraph.
- While placing an order, send in your measurements so that your pieces can be customized according to your own size. If measurements are not sent in, the standard sizes are delivered.
Can I cancel or update my order? or change my shipping address?
As our team works hard to get your order dispatched as quickly as possible, please carefully review the details of your order. MKY will not be able to modify any of the order details once you click submit.
How should my jewelry be maintained?
In order to increase your permanent jewelry's life and longevity, you must follow some care tips and rules so that it always shines and stay maintained .Most importantly