Shipping/Return Exchange

Do we provide Nationwide Shipping?
Yes! We deliver orders from within Pakistan using reputable courier companies such as M&P Courier. We also deliver domestically using our own riders.
We will deliver your order to the address that you provide when placing the order on our website within 2 to 3 working days. This timeline is only tentative and we are not liable for any delays caused by natural calamities or national crisis.

2. International shipping:
We ship orders internationally using DHL courier service.
We ship your package to the address that you provide when placing the order on our website within 7 days. However this might take longer due to circumstances outside of our control and we shall not be held liable for any
such delays.
You may be required to pay customs, duties or other taxes upon receipt of goods received by you that have been shipped from Pakistan.

Return/Exchange 

We do have an exchange policy if the piece is not how you wanted it to look. However Items can only be exchanged 48 hours after receiving the items and the return address. If the conditions are not met there will be a 25% reduction in price.

What is our Refund Policy?
An item purchased cannot be returned or refunded unless the piece is damaged or discolored.

After 7 days it will be solely the company’s decision to fulfill your request or not.  MKY holds the authority to reject any exchange claim if not met with company policy as mentioned in the above paragraph.

While placing an order, send in your measurements so that your pieces can be customized according to your own size. If measurements are not sent in, the standard sizes are delivered.

 

 

Order Cancellation and Refund Policy

We understand that sometimes plans change. If you wish to cancel your order, you may do so. To cancel your order, please contact our customer support team at [INFO@MKYOFFICIAL.CO] or [+92 334 8097549] as soon as possible.

If your cancellation request is received within this 1-day window, we will process a full refund of the amount paid. The refund will be issued to the original payment method used during the purchase and may take [4-5 business days] to reflect in your account. If you have any questions or need assistance, please reach out to us at [INFO@MKYOFFICIAL.CO or +92 334 8097549].